Cancellation & Refund Policy

2. Service & Project Cancellation Guidelines

Under our liberal cancellation policy:

• Immediate Cancellation Window: Cancellations will be considered only if the request is made immediately after placing the order or initiating payment.
• Commencement of Engineering Sprints: Cancellation requests may not be entertained if the project scope has already been finalized, developer sprints have been assigned, cloud staging environments have been provisioned, or custom coding and architecture work has officially commenced.
• Milestone Engagements: For milestone-based custom projects, if a cancellation request is submitted during an active milestone, work will cease immediately. The client will be invoiced only for the work hours or deliverables completed up to the date of cancellation, and any unutilized advance for future milestones will be refunded.

3. Digital Deliverables, Source Code & Software Licenses

Due to the irrevocable nature of digital intellectual property:

• Delivered Digital Assets: Abuswaliha Bashir Shaikh does not accept cancellation or unconditional refund requests once full source code repositories, software license activation keys, or production database credentials have been transferred to the client.
• Quality & Defect Exceptions: However, a refund, code replacement, or warranty patch will be granted if the customer establishes that the quality of the software delivered does not meet the agreed project specification or suffers from critical, unresolvable technical defects.

4. Defect Reporting, Discrepancies & Review (15 Days Window)

We guarantee the functionality of all deliverables against the agreed Statement of Work (SOW):

• Defective or Broken Builds: In case of receipt of software builds with critical bugs, non-functional modules, or broken workflows, please report the issue directly to our Customer Support / Technical Team.
• 15-Day Reporting Window: Discrepancies must be reported within 15 Days of delivery of the staging build, release milestone, or software handover.
• Discrepancy with Scope or Demo: In case you feel that the software delivered is not as demonstrated on the staging link or as agreed per project specifications, you must bring it to the notice of our customer service within 15 Days of receiving the deliverable.
• Evaluation & Remediation: Our technical team will inspect the issue within 48 business hours. We will first offer priority bug fixing, code refactoring, or milestone adjustments at zero extra cost. If the issue cannot be resolved or the agreed scope cannot be fulfilled, our team will process an appropriate refund decision.

5. Third-Party APIs, Hosting & External Services

In case of complaints regarding third-party software, external cloud hosting (e.g. AWS, Vercel, Google Cloud), third-party APIs (e.g. OpenAI, Meta WhatsApp Business API, Razorpay payment gateway), or domain registrars:

• Please refer the issue directly to the third-party provider, as AqNoorLabs does not control external API downtime, third-party pricing changes, or account suspensions imposed by third-party platforms.
• Subscription or usage fees paid directly to third parties are strictly non-refundable by AqNoorLabs.

6. Refund Processing Timeline (3-5 Days)

*Note: Depending on your bank's settlement cycle or card network clearing rules, it may take 1-2 additional banking business days for the credit to reflect in your bank statement.

7. Customer Support & Dispute Resolution

To request a project cancellation, report a technical software defect, or inquire about an existing refund status, please contact our support team with your Project / Invoice ID: